Returns & Exchanges

At Based, we stand by the quality of our beauty products and offer a 30-day window for returns on items in their original condition. If your purchase doesn't meet your expectations, we are committed to making it right through a simple and transparent process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.